I realized the irony after 2 visits. The first time I was so pleased with the great taste of the burger, that I ignored the boorish behaviors of the 'servers'. Thats what a waiter called himself when asked if could take an order - this was when half-way thru that delicious burger I had a pang of thirst and wanted a coke. The 'server' informed me that he can only serve and not take orders - you have to place it yourself with the cashier and pay and then you will be served at your table. Though I had placed my order with the cashier, I had not realized that I was following the system.
Also , I realized, there was no place for the ketchup - you just have to pour it on the burger - or just open the burger and lay it on the inner pattie.
All the dishes (except paste, noodles) are served in a plastic netted basket - where you are required to dip in to get the burger. Nice idea, but not too comfortable if you have to keep bending yr wrist to reach inside the basket. They could be slightly shallow and maybe of better material. Netted plastic is a bit difficult to keep clean and hygienic.
The other experience was at the Koregaon branch.When I walked in the grumpy looking sardarji behind the counter seemed busy with his computer, little did I realize that placing an order with him would pull him away from his computer-solitaire and invite his well controlled and unspoken wrath. But it was too late , I had spoken to him and placed an order.
After that I sat in the furthest table from him - in complete silence praying for a non-incidental evening.
The food is very well made, the best hamburger in town! But, as always in nature, there is the service to offset the great taste!!
I believe a little training for the staff could go a long way in creating a very pleasant experience at every visit.
Now I prefer the take-away to sitting there, specially at the Salunke-Vihar where a hoard of uninvited flies like to gather around my very delicious burger. Cant blame them, I guess.
Reply from restaurant management
Visited the K-Park outlet last week. 'Uncle' wasn't there, met the junior Sikh. Pleasant guy, but you need to make this family smile. Or maybe we cant see it. :-) The food was great as usual - the hygiene can be improved with a little bit of effort.
Visited the K-park outlet last week. "Uncle" wasn't there, met the junior Sikh. Quite pleasant and the food was great as usual.