I placed an order with the Colaba branch with high hopes, they were all dashed.
When I went to pick up the cake, which was for a birthday party, I was told by a rather nonchalant cashier that it had been cut into slices!!!
What was worse is that the store cashier refused to consider it as a problem or even apologize and told me to either take the cake as it was or pick up a new one from elsewhere..., this at 10pm in the night, when getting a replacement cake from elsewhere was very difficult.
Upon seeing our altercation another person came forward and offered to put icing over the cuts to hide them.
But, the worst was yet to come, when we proceeded to pay the bill, the cashier told me the cake was bigger than the one I had ordered for, but he would 'let' me have it for the same price, and that it was 'ok' with him.
This made me so MAD.
I only picked up the cake as it was for an ongoing party and the b'day girl was a dear friend of mine, else I would have stormed out.
I was thoroughly disappointed..
My advice, don't go by reputation, the place is run by completely unprofessional people with callous disregard for their customers.
I could have been assuaged with an apology, which was never forthcoming.