Sigri Grill Restaurant
SUB : Unacceptable behavior by the staff of Sigri Grill
This is to report a rather humiliating and shameful incident that happened on the 20th of February. Courtesy: your staff at Sigri Grill, Powai. I had a booking at your restaurant on the above mentioned date. It was my husband’s first birthday post our marriage and I wanted to make it special for him. My husband had heard great reviews about your restaurant and hence I booked a table at the Sigri in advance.
My call was taken by Mr. Tej Raj- Senior Captain who did the booking. He informed me that the table would be held in waiting for us till 8 p.m. and if necessary would extend it by 15 minutes as I would be coming from Chembur. I agreed to the same as I was planning to reach by 7:45 p.m.
Being a weekday, Powai was filled with heavy traffic. Although I was in Powai at 8:15, I was unable to reach the restaurant. Therefore I asked Mr. Tej Raj to extend the waiting by 10 minutes. He flatly refused, rudely stating that the traffic is of no concern to him and that a birthday didn’t matter to him. He cut off the phone before I could say anything else.
Yes I respect your rules and inconvenience caused but the day was special to me and I expected a little more hospitality from the staff of a fine dine restaurant. Not only was my simple request denied but it was done so in an extremely rude manner. I will never forget this incident and spread the word around of the unacceptable uncouth behavior of your staff.
I am writing this email this late since I was unwell for a long time. I have been up and working only for the last 2 days.
Hoping you will look into the matter.
Contact No. - 7738240600