Kids being served liquor illegally, Unruly behavior, No Security Measures in Place
Had a horrible experience at PopTates, which is an otherwise well managed restaurant, on the 25th Sep'15.
Did not know that Pop Tates serves liquor to youngsters below 25 years of age. These kids got drunk, started singing loudly, when corrected gently by someone sitting on the next table, started heaping verbal abuses. But the worst was they got physical with them and threw the restaurant property towards these guys. All of this happened in front of the manager and the waiters, who tried their best to contain this unruly behavior, but only when it went out of hand. There was no strong security to prevent such an incident. Really disappointing for a restaurant like Pop-Tates. Very poorly managed.
Its a nice place to chill out with friends, good food ,decent music, love their chicken sizzler in mushroom sauce , white sauce pasta, roasted lamb chilli, chicken burger, fish & chips. In drinks they hav good options not only for cocktails but mocktails too .Their peach iced teas are to die for. Options for desserts are a little limited- they usually burn their sizzling brownie leaving a bitter taste after your dinner and drinks. Apart from the above, the choclate mousse is very average (something I wouldnt reccomend) . Ambience is decent but crowded most of the times so waiting time becomes an issue, but is definitely worth the wait.
If you just want to have a good time with your friends over drinks this is the place to be. you can sit order drinks and have a nice time. the pizzas are worth trying as well as the chicken starters. Also, using the burrp card for the 10 % discount on food made the visit worthwhile
I liked the ambience. Pepper blasted chicken starter is heavenly! The steak was decent but the mushroom sauce wasnt great. The drinks were also average. I wasnt very happy with my long island iced tea. Alfredo pasta was pretty good. A good place to visit if you like good starters.
There use to be a time when Poptates would rule, not any more, food sucks, waiters argue when you ask them for right food? nfor e.g. They serve packet salsa sauce which looks like Tamarind chutney and even tastes like one, I told them this aint real salsa, which comprises of finely chopped tomatoes, onions, parsley and more like a paste. Waiter tells me this is how a sauce should be. Also, quality has started to suffer i hope they improve. As for me i aint attending the funeral of Pop any more.
The lone star rating is only because rating is necessary. The service at this out is pathetic. The fact it's a hole in the wall and a little seedy can be overlooked but the pathetic service cannot. If I were to visit Pop Tate's it will be the Malad outlet. Can't see how the flagship restaurant could be so bad. The only way to improve is to give the staff a course in customer service and etiquette. I have received better service at an udippi eatery at lunch hour than what I got at this place.
I eat here once a week. Its a fun place to hang out at. Things you have got to try:(starters) Afrikano chicken Kentuky fried lollipops dijon fish (entrées) Sizzlers Burgers Oh please oh please try the Litchi punch (5* too good)