Went there with my mum. I got a root touch up done. While mom got her nails done and a facial. Mom's facial was good. But the same girl who did her facial later came out to do her nails. I am not sure if their management thinks this is ok but the girl obviously stepped out of her comfort zone. she did not know how to do nails. Secondly my root touch up had some roots that were not touched. They make sure they talk to you and try to make you comfy but its the quality of work that matters.