Trans Studio, Jayanagar, Bangalore
I bought a voucher (Voucher Code:29137073) from snapdeal for Trans Studio (Pay Rs 749 to get an exclusive beauty package worth Rs 5300 at Trans Studio Unisex Salon & Spa). I went ahead to check out the place before purchasing this voucher. The person incharge informed me that if I wanted to take appointment for weekends I should do the booking a week advance and if its weekdays then I can do that a day prior. The voucher expires on 28th Jan 2011. I called Trans Studio on 25th Jan 2011 in the afternoon to take appointment for 26th Jan. The receptionist informed me that its already booked and he can’t accommodate. When I argued with him he asked me to come on 25th at 5pm to complete half of the services and asked me to come on 26th at 6pm for the rest of the services. I reside in R T Nagar, it would have been convenient for me to come on one day and finish all the services.
After I reached the salon, I could see 2 clients in their parlor. That’s it, it was all empty. The services provided we really bad. Untrained staff. Some basic things like washing hair and blow drying it they were not able to perform well. Shampoo was still left in the hair. While washing hair my shirt was also wet. Also the staff was not ready to blow dry after washing. I had to plead to them to perform the blow dry as it was 9pm and I had to travel all the way to my home in rickshaw. I could get cold. Also, the worst part was they applied the serum for hair spa from 5:30pm and kept that till 9pm which worsened the situation. The staff is also bad at manicure and pedicure… Could not even file the nails properly… Bad experience all together…
Also did not give a bill for the services completed. When asked for the same, he returned the voucher with hand-written services completed and pending….
Not at all a good experience!!!!