I have been here tons of times. The food here has been consistently nice.
But last time I went my family went to the lower floor as they did not have any seats. But when I picked up the food the lower floor was closed. The manager said that the lower floor did not have service. When I insisted that my family was downstairs he opened it for me. What was surprising is he let me go and did not send anyone down for service. I had to come up for spoons/tissues/sauce. I had to come up and yell at the manager and then he sent someone down. That left a bad taste.