Me and my friends were not allowed to watch a movie at PVR Cinemas, Koramangala, Bangalore, because we had our laptops with us.
Harassing the non-terrorist non-trouble-making customers over a laptop bag is not the best way to ensure customer loyalty. Also, the rule of not allowing laptops inside theaters in a city where almost all other theaters do not have this rule, and where almost all of your customers are IT professionals who come to your theater straight from office, is just plain dumb.
We usually put up with inflated ticket prices, overpriced snacks and the ridiculous convenience fee that you charge for online booking even though it saves PVR's money, all for a good movie experience. And today, we were denied that because we were wary of leaving our 70K laptops with a security guard who probably earns less than that per year.
It is their cinema and they have all the rights to make arbitrary rules, but that doesn't make the rules logical, and not-retarded. People might opt not to come to PVR from office because they happen to have their laptops with them. They are missing out on a significant chunk of customer base because of this rule.
I would love to hear the reasoning behind this rule, by the way. Is it piracy? Couldn't be, because they allow mobile phones inside. Was this rule made before mobile phones had cameras in them? If so, they are just lazy and don't really care about the customer.
We left without watching the movie after having a long "discussion" with the security people. We felt sorry for them because they have to enforce this rule everyday by turning off paying customers this way, even though they were at loss to give us answers as to why this rule exists in first place.
ashwnacharya
