I've just returned, not ten mniutes ago, from my 3rd visit to Natural on St. Marks Road. I normally always give anyone the benefit of doubt, but I must now say, after the third visit, that service is indeed bad. The franchisee sits behind the cash counter and glares at anyone who ventures in. There's not so much as a please, thank you or sorry from the staff and definitely no smiles! For such wonderfully natural icecream the service is indifferent to say the least :(