Gaurav, value might be a relative term but money is not.
I was buying Assam CTC tea from you for the last few years. I noticed that even though shops in other parts of the city kept their prices at the same level, you were the only one who increased it through the time. And now I have discovered a place in Banashankari 2nd stage who sells the same tea powder at 3/4th of your price!!
Not only the price of the tea powder/leaves, even the tea and food you serve has seen a huge increase in prices. From what I remember of the times I was visiting your place, a plate of samosa was about 60/-. If this gentleman who wrote below is right, then what explains the same plate of samosas being priced more than double?? Definitely cannot be value perception Mr. Gaurav.
Finally, there may be many people who will still give you business. Being in the prime business area will assure you of that. But for people like me, who seek value, avoiding your place is the only solution. And I did precisely that!!
Thindipota
Replied by: Gaurav Saria, Owner, Tea Master & Chef, on Apr 10, 2012 Flag this
Samosas were 60 - nine years ago when we launched.
Tea prices are increased every 2-3 years depending on input costs. They will keep going up much like everything else in the world.
Thanks for all your inputs and feedback.
Replied by: Thindipota, on Apr 11, 2012 Flag this
You have the prerogative to price your products the way you want. No objections. But dont bring in the value perception into the discussion. Talking about the same samosas which you say were priced at 60 nine years ago, here is a piece of information. K C Das even today sells its samosas at Rs.10-Rs.12 a piece. Now that is called value. Mind you, I am not comparing a hole in the wall shop to your place. K C Das also has its shop in a prime location, their interiors are on par or better than yours but the prices are lower than yours!!!
But take heart in the fact you are not alone in ripping off customers in this city. You have loads of great company in the form of various outlets which are pricing the goods far above their standards and getting away with it!