Hello fellow diners,
I visited this place with my family on the 3rd of Feb 2012 to celebrate a special occasion. I didn't bother with a review because the place was unexceptional, barring the three level seating and the tall door at the entrance.
Today I have a reason to write this review.
We had paid the restaurant bill using a Citibank Credit Card.The card offered (and continues to offer) a 15% discount on all food and beverages at Siaa among others- https://www.online.citibank.co.in/card-offers/credit-card-hyderabad.htm.
The bill arrived without any discount.It was my first time with a credit card offering a discount at a restaurant and I kept quiet assuming the discount was offered by Citibank and would reflect in their credit card statement.
The Citi cc bill arrived today and there was no discount.I called Siaa today and asked for the Manager.This is what he had to say:
1. I should have asked for the discount !
2. The steward wouldn't be aware of such things until informed by me.
3. He can offer me the discount the next time I visit ( As though he is offering me a concession! I am entitled to it!)
4. Nothing can be done now !
I've learnt my lesson, but Siaa's message is this:
'Even if you are entitled to discounts and/or other offers, we will remain silent unless you ask for it'.
When in a tie up with a Bank offering special discounts to their Credit and/or Debit card users, a quality place would offer the discount automatically when the eligible card is used!
And in a situation like mine, the least you could have done was to offer an apology if not along with something to make up for the dishonoured discount.
Ethics Siaa! : (