Yet another example of good food marred by bad service! Not only was the service a bit slow, they even were argumentative and don't seem to have heard or practice the "customer is right" concept.
The initial hiccup arrived at the entrance itself. Neither were we asked to be seated nor pointed to a table. We stumbled across the blackness and sat down on the nearest available table.
Next came the ordering nightmare...the steward didn't note down our order, something which came back to bite us back later. When I said "Tomato shorbha one-by-two", he literally scorned at me saying "we don't serve 1/2" as if I'd committed some sin! Another mishap when mushroom and corn kurkure ended up being served up as aloo kurkure. And as if we didn't know the difference between potato and mushroom/corn, they kept arguing that what we got was mushroom itself.
One of ordered Coke and they served up Diet Coke...with buckets of Ice....and when we sent it back and asked for proper Coke, they served up a glass of mildly cold coke, sans the fizz...as if it was served from a long-opened 1/5 Ltr PET
Serengeti is known for its jungle theme and the ambience was as expected but they really should NOT play Kishore Kumar songs in a jungle-setting! Something more junglee beats or a howl or two would have been apt.
Since it was an auspicious day, we stuck only to the vegetarian items and apart from the starters, none were disappointing. The hot gulabjamun in cold rabidi is excellent and is a must-try.
Having been a regular visitor to the Hyderabad Serengeti, I feel the Bangalore one has a LOT to do to make up to its original cousin.
The food was good which overshadowed the shortcomings but one can't expect to survive on one's laurels all the while.
Its Pull-up-socks or pack-up-the-tables time for them!
ycr007
Replied by: Ohris Bangalore, on Sep 13, 2010 Flag this
It was my pleasure serving you. With reference to your feedback/suggestion. We apologies for the incovenience. I also would like to communicate you that, same day & time when you were in Serengeti, Manager of the floor met you & apologies & convenienced you for the incident happened. We treat our guest as "GOD" & we provide best of food, ambience & service. Due to any reason if you were not happy, allow us to be at your service once again & let us retain you. You value a lot for us. Please give us an opportunity to serve you.
Thanks
Ohri's Management.
Replied by: Ohris Bangalore, on Sep 19, 2010 Flag this
I would like to know your feedback in details, please mail me with your complete address at managerops.blr@ohris.com.
Thanks