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  • sumit_cbr1000 sumit_cbr1000
  • Pathetic Buffet & Service...(Curse on Restaurants) Sep 04, 2009

    On the onam day,this wednesday i went to this place with a lot of expectations that it will be as nice as the brigade road one...we were 6 of us and we took buffet priced @ Rs 249/- + Tax...which comes around 300 per person...The weather was amazing and it was giving a advantage to the location and ambience...We took the starters(2 veg and 1 nonveg),it was sad...there was no taste at all and everything was cold.we thought to take the main course and we found that everything was cold in main course as well,they didnt light the burner only in the buffet...there was a very less variety of food...(veg rice,yellow dal,2 veg curries and 2 non veg curries and breads)The food was cold and was tasting blunt.We told the waiter out there to ignite the burner but he didnt...we asked him for breads and it was nuthin less than a rubber piece...Then we were irritated and we thought that we should fill our stomach with dessert only,we went and took the dessert,they had gulab jamoon and kheer...the gulab jammoon was hard and cold and the kheer was made with the last quality of broken rice...it was real sad experience.
    We all were still hungry after all these thing and we asked the waiter to get the bill and call the manager of the restaurants...

    This is what they call SERVICE

    The waiter gave us the bill of some Rs 1830 and we paid the bill and then the manager came,and we told the manager regarding the quality of the food and experience we had...and the manager was behaving like he is about to burst laughing,that was a great insult feeling to all of us...in the meanwhile the owner of the restaurant(A Lady) came in and asked us about the matter and she heard the whole thing and really apologised for the inconvinence and told us that she is not charging us for the food,we told her that its ok we have already paid the bill but she should look into the improvement of the quality of the food and service...She kept on insisting about not taking the bill but due to our force of paying the bill,she agreed that she would only take 50% of the bill...She asked us to visit us again and she promised that she would take care of us,but seeing my real sad face for the restaurant and talking to me,i told her that i am the winner for this month for my reviews in burrp and she may refer burrp for the reviews of her restaurant and then she took my number and told me that she would really look forward for a nice experience...

    I had a serious disgusting experience by going to this restaurant...I would seriously recommend you for not to go...

  • RESPONSE FROM MANAGEMENT

    Replied by: Reshma baliga, Director, on Oct 15, 2009 Flag this

    Business Owner
    Hi Sumit,
    We are sorry that the buffet could not meet your expectation both on quality and choices offered. We at Oye Amritsar strongly believe that every dish cooked in our kitchen needs to be enjoyed by our customers. We have made a lot of changes and we are happy about the customers feedback post these changes. Look forward to have your again for Lunch buffet or preferably the A la carte dinner which i promise you will be some of the best Panner and Dal Makhani you would have tasted. Thank you once again for your observations.
    RESPONSE FROM MANAGEMENT

    Replied by: Reshma baliga, Director, on Dec 11, 2009 Flag this

    Business Owner
    Hi Sumit

    We have reworked on the entire Buffet lunch at Oye and just wanted to get some more soul and Amritsar character during this day. So we have setup live counters serving some great Tawa delicacy and Parathas and also live dessert counters to make the Oye experience more sweeter. We also have started the week end grand Lunch Buffet at just 299 tax so please come and spend some great time over freshly cooked food on the live counters and binge on the Live Sarson ka saag and Makki Di Rotis. It's Oye time this month so We have started Happy hours which has 1 1 offer on beverages between 4-8pm. So please do visit us with family and friends and have a Oye of a time.

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