Aug 08, 2007
I like some of their pasteries ... black forest cake, chocolate mousse cake etc. However, they hire total idiots in this place who have no notion of "customer service". You could wait there for 10 hours or more in that place standing right in their face and not once will they ask you "may I help you". Maybe they will look at you but unless you explicitly fight for their attention and call out to them, you are as good as invisible. They could care less who came in before whom and who should get their attention.
Of course, the customers who visit this place have sadly learned that is the only way to get their attention and hence have to behave just as badly (queue? What;s a queue? Typical Indian ghetto-ism at its best). The problem is that it makes everyone feels degraded for having to stoop so low at the level of their staff.
Aaaarrrggghh.... just thinking about them makes me want to inflict the chinese water torture treatment on them. Some times I wish I had the money to buy this place. Even a chimpanzee can run this place more gracefully. The only reason I give them 2 stars is for their decently priced pasteries.