I was looking forward to trying this restaurant after hearing such positive reviews. My wife made reservations during the week for today (Easter Sunday). After arriving at noon, the start of brunch, we were greeted at the entrance with the first words, "do you have a reservation". No hello, good afternoon, or Happy Easter. A five star hotel and this is the greeting we received. We responded with our reservation confirmation and they didn't even have the reservation list handy. After waiting for them to retrieve it, we were told that, yes you made a reservation, but when we called you during the week to re-confirm, we weren't able to reach you. We explained that we already confirmed when we made the reservation in the first place and were here as promised. After this went on for several more minutes with an empty restaurant mind you, they offered to seat us in another restaurant in Hilton and offer the buffet service at Vasco's. We did not reserve seats in Vasco to be seated in another restaurant. Part of the high price you pay to eat in a place like this is for the ambience and service. Very disappointed with the customer service and the way they handled everything for a five-star hotel, we decided to leave and take our business elsewhere. We won't be going back. Hopefully someone who has the authority do do something, reads this review and works on the customer service. Absolutely terrible.
Been to Vasco with my hubby for my birthday.The spread is excellent and vallu for money.Too good an ambience and very well mannerd staff. But the desserts were a majot let down-1.Crepe was a pathetically done.the staff really needs training.Having had crepe in Paris,France, serious training is required. 2.As you enter, your eyes would first feast on the 'macaroons'.I had reserved some place for them.When coming to my dessert course, was so eager to have them.I have had them in Paris and then at Le Pâtisserie,Mumbai.The ones served at Hilton are rock solid and no flavours,but sweet. Hoping they train the staff on desserts.Otherwise the experience as such was very good.