Had been to Hard Rock Cafe on the 10th of Feb. Well, to say the least, it was one of worst experiences of my life.
My wife booked a table on the morning of Feb 10 for 2:00 PM in the afternoon. We reached at 1:50 and told that we have a booking. But there was no table!
They quickly arranged a table for 2. I just glanced into the booking log and ours was the first name on it!
Anyway, we got a table. But it was right near the kitchen exit and every 2 mins some waiter would come out screaming with food in hand. A plate barely missed my wife's head! We felt we were sitting inside the kitchen.
Then the musical chair started. My wife was asked to move to my left ( we were sitting facing each other) to accommodate a chair for the group of 10-15 people sitting in front of us.
Then our table was moved left to accommodate another chair.
Then we were asked to 'adjust' so that a kid can sit!
Finally our food arrived and musical chair stopped.
The place was bustling on a Sunday afternoon. I ordered a chicken sizzler since there was a sizzler festival going on. My wife ordered a Veg Green salad.
For the Veg Salad, the waiter said one of the ingredients was not available. So we told him to get it anyway.
We got the salad with Chicken pieces in it! Its appalling how can they be so insensitive and stupid! We told the waiter that the Veg Salad had Chicken pieces in it. He apologized and took it inside and brought it out with all the chicken pieces removed!
Q: How did it i know it was the same salad?
A: There were 4 pieces of oranges in it. I had eaten 2 before the salad was taken away. When it was brought back, there were only 2 pieces of oranges. Wouldn't a new salad have 4 pieces?
The sizzler arrived and i was shocked by the quantity, or the lack of it. For 450 rupees, i was expecting a lot more. Also, the chicken was not cooked well. Felt hard and chewy . Overall, the taste was very bland. When i mentioned this to the waiter, he said their Beef is tastier. So i left it at that.
My wife ordered a Ved Fugita. For the uninitiated, its like a Burito but they just give you all the ingredients. You have to sit and prepare it. It tasteless. They gave very stale hard bread along with it ,which she could not even bite. One of them was totally inedible.
My drink was ok. My wife ordered a fruit juice. But were told that there were no fresh strawberries. So she ordered another. Drinks were ok.
By this time, we were extremely irritated and just wanted to leave the place.
Apparently, we weren't the only ones unhappy. There was at least 2 other sets of people shouting at the bad quality of food and service.
Some of my observation from that day:
1. Place is extremely crowded on Sunday. Its very disorganised.
2. Also, all the waiters were looking extremely busy but nothing was getting done. It was very chaotic.
3. Quantity is very less for the price. We paid about 2500 rupees for 2 people but were still not satisfied. We stopped by Coffee Day on the way back to satisfy our appetite. For about 350 rupees, we got as much food.
4. No feedback solicited before billing. Is it because they think they cannot improve or is it because they think they are the best?
Overall, this visit ruined our Sunday. I want to give zero rating but there is no option for that. The least is 1.