I had been to 2 of their outlets - Indira Nagar & Koramangala 2 times each. The experience at Koramangala was better in terms of service.
The Kullad Chai was certainly good, though I thought it's a bit over-priced.
I had their Pasta which was decent.
The Pakodas were laughable both in quantity & quality. They were really pathetic.
I was not very happy with the service at Indira Nagar. The restaurant was almost empty when we went there last time, but no one came to us to take order. I went to counter & ordered. I saw some 'Sugarless Chai' option in menu, I asked some lady at counter to give 'Sugarless Chai' & provide some Sugar separately so that we will mix whatever is required. (I told her it's for my aunt who was a sugar patient and drinks Chai with very less sugar). She replied a bit rudely and said 'if you are anyway going to mix it, why do you ask for Sugarless Chai ?'. She sent us normal Chai with sugar. It was way too sweet & undrinkable for my aunt. That made my aunt wondering what the hype about this joint was.
Even though their Chai was generally decent, that service had made me to avoid the joint since then.
I wish the owner's nice replies here transforms into nice service at their outlets.
Reply from restaurant management
Oh i am a big believer of rebounds and happily ever afters;) Will make sure we call u when we are good to go with all amendments :P on the top floor. I love the fact that we are having a conversation and good one rather than a basic grievance hearings. I must thank u for responding back. Have a goodnight :)